Every ride should feel safe from start to finish.
Safety isn't something you switch on. It's something we build into every ride, every driver check, and every part of the Zaprio experience.
Need help during a ride?
Use the in-app safety tools to quickly access emergency support and share your trip details.
Safety doesn't stop at pickup.
We've built safety into the moments that matter most — before you ride, while you're moving, and whenever something doesn't feel right.
Every driver-partner is verified, every time
We don't just check information once at sign-up. Required driver and vehicle information is reviewed as part of our platform onboarding and safety process.
- Government ID and license verification
- Required driver documentation
- Vehicle registration checks
Someone you trust can watch the trip too
Share your live trip with a friend or family member in one tap so they can keep an eye on your journey.
- Live GPS tracking on every trip
- One-tap trip sharing with contacts
- Route visibility throughout the journey
Real support when you need it
Safety concerns should be easy to report. Zaprio provides in-app reporting and support channels for situations that need attention.
- In-app safety reporting
- Dedicated support channels
- Incident review and follow-up
Safety works both ways.
Whether you're riding or driving, a few simple habits can make every journey better.
Match the plate before boarding
Check that the vehicle number matches what is shown in the app before you get in.
Share your trip
Especially when travelling alone or at night, share your trip with someone you trust.
Choose a visible pickup spot
When possible, wait in a well-lit and visible location, especially after dark.
Questions, answered.
A few things riders and driver-partners commonly want to know.
How does Zaprio verify drivers?+
Driver-partners are required to provide the information and documents required during the onboarding process. Applicable driver and vehicle details are reviewed before they begin accepting rides.
Can I share my live trip?+
Yes. The trip-sharing feature is designed to let you share important journey information with someone you trust.
What should I do if I feel unsafe?+
Move to a safe location whenever possible and use the safety or support tools available in the app. For immediate emergencies, contact the appropriate local emergency service.
How can I report a safety concern?+
Safety concerns can be reported through the appropriate in-app support or reporting flow. Include as much relevant information as possible so the issue can be reviewed properly.
Is safety available for driver-partners too?+
Yes. Safety is designed for both sides of the marketplace. Driver-partners also have access to support and platform safety processes.
Ride with confidence.
We're continuously improving the way Zaprio protects riders and driver-partners.